1) I have not received my order
Our customers receive their packages 99% of the time. Packages may get lost on some rare occasions. If you do not receive your shipment within 30 days, please contact us at support@Frestie.com and we will track down your order. We can reship with expedited services or refund 100% of the purchased price.
2) I received a damaged item
If you received a damaged item, please contact us at support@Frestie.com so our team can assist you. The time frame for notifying us of faulty goods is 30 days after receiving it. Return shipping will be covered by us. If you contact us after the said 30 days time frame, we will not be responsible to refund/replace the goods for you.
3) The item is not damaged but I am not satisfied.
If you are not happy with an item and the item is not faulty, you can return it to us in its original unopened condition no later than 30 days from the day the item was received. You will be responsible for the cost of returning the goods to us and we will issue you with a full refund (minus restocking fee of 30% for each item returned) within 7 days of receiving the returned goods.
Refunds are issued via the payment method that was used to purchase the goods. No exceptions. Prior to returning the item, please contact us at support@Frestie.com and we will guide you through our returns process.
Please note: If the item is damaged after using it due to normal wear and tear, breakages due to misuse, neglect, or intentional damage, we will not entertain returns for refund/replacement.